Benefits Admin

Irmo, SC 29210

Posted: 02/10/2021 Industry: Admin - Clerical Job Number: 12677 Pay Rate: 15.00

Job Description

POSITION SUMMARY: Customer service representative for COBRA clients, agents and participants. Responsible for assisting clients with ensuring all aspects of COBRA are compliant with the federal guidelines.

RESPONSIBILITIES:

  • Handle COBRA enrollments/terminations/changes with the carriers.
  • Process COBRA payments.
  • Setup new COBRA groups.
  • Renewals for existing COBRA groups. Adding new plans/rates to group setup and sending out new coupons for participants.
  • Will need to learn COBRA law to the extent to be able to answer questions for COBRA groups.
  • Any other duties assigned.

EXPERIENCE:

  • 1-2 years of experience with administering COBRA or other benefits is preferred

SKILLS:

  • Manage customer service inquiries received by phone or email. Customer friendly attitude.
  • Good telephone skills
  • Attention to detail
  • Ability to use computer applications, copier, fax machine and telephone
  • Cooperative and willing to work with others
  • Ability to manage time and self-motivate with detail oriented tasks

EDUCATION/CERTIFICATION:

  • High School graduate required
  • Bachelor s degree or 1 year relevant experience
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