Experienced Customer Support Specialits

Charleston, SC 29418

Posted: 08/27/2018 Industry: Admin Job Number: 10970

Experienced Customer Support Specialists needed for a long-term temp position:

Location: North Charleston, SC

Day, Evening & Night Shift Available - All shifts will work a 5 on, 2 off rotation.
- Pay rate - $13.74

Position Description
- Promptly answer and screen calls using professional telephone etiquette.

- Respond to callers questions and concerns in a courteous and timely manner.

- Ask caller the pertinent questions to resolve their issues and obtain needed information to determine the nature of the call.

- Transfer call to the correct party.


Knowledge, Skills, and Abilities:
- Ability to work different shifts, weekends, and holidays as required.

- Shifts are 8 hours: 7am 3pm, 3pm 11pm, 11pm 7am (assigned to 1 shift; however, flexibility is required)

- All shifts will work a 5 on, 2 off rotation.
- Must be able to successfully complete a three week training course which may be on a different schedule than your assigned shift.
- Knowledge of the geographic area of Charleston County and surrounding counties required.

- Must be adept at active listening, have great interpersonal/customer service skills, and be a keen problem solver.

- Superb verbal and written communication skills required.

- Must be able to speak clearly and concisely over the telephone to a wide array of callers.
- Must have good typing or keyboarding skills.

- Will be required to complete Security Awareness Training

Drug free workplace and a criminal background check is required.

Pay rate - $13.74

Never a fee.

EOE

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